Because in Bikeaddict you need to register as a customer, then you sing in with your username and password that allows you to buy.

First go to the Register Page and then Click on my account after that you need to complete the Form with your personal details. This kind of information is always protected as we explained in the Confidentiality section

There is no problem. You just need to go to “my account” and click the option “Forgot your password?” from the register page and then we will be sending you an e-mail with the new one.

This is very simple, go to Bikeaddict.es homepage and then select the item that you want by clicking on it or you can navigate for the categories and also you can use the searcher “Search”.

To add a new item to the cart you just need to search for the new product as we told you before (Question N°4). then click "continue buying” finally select the product you wish as we told upwards.
To change the units you should modify the number and then click on "update basket".
To eliminate an item you should click on the button “remove” and then click on "update basket".

The delivery address is by default always the one that you typed when you registered. Optionally you could modify the delivery address to be different from the invoiced one in the meantime you still are ordering.

Once you selected the payment option, the delivery information and the products you need to click on "confirm".

You can choose between the following payment options:
•Bank Transfer / account holder
•Credit Card
•PayPal
•Postage Refund

For further information you can consult “Payment Options”

Yes, it is. Because your transaction and system are protected by the secure socket layer (SSL) that allows the encryption of your personal details. This method is the more often used on internet because its proved security.
This system guarantees and protects your credit card against fraud.

After a period of time if you place your order and you have not paid for it, the order will expire. That is why the conditions and prices could change. However if you still are interested in the product you could make a new order as the first one, knowing this new one has the same expiring period.

At Bikeaddict we count with a real stock and we try to do our best to avoid any incident with orders. In Anyway, if you have any problem with your order please let us know by clicking on “Contact us”.

We let you know by a phone call and we send an e-mail a advising you about it.

If there is a difference in money in favor of the customer you should indicate the number account so as to get you paid that difference.
If there is a difference in money in favor of Bikeaddict because the substitute product is more expensive you should pay the difference with the same way as made the initial payment.

Yes, they do. All the prices of Bikeaddict have the 16 % VAT included and the books have the 4 %.

Of course, they are and is always given by the manufacturer. All the products are guaranteed in a period of two years since the date of purchase.

All the products offered by Bikeaddict.es are originals. We do not sale sample, exhibited or faulted products.